Refund policy

At vexaco, we want you to be satisfied with your purchase. This Refund Policy outlines your rights and our procedures regarding returns, refunds, and exchanges.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must:

  • be in the same condition that you received it
  • be unused and unworn
  • be in its original packaging
  • include all original components and accessories
  • include a receipt or proof of purchase

We reserve the right to refuse returns that do not meet these conditions.

How to Start a Return

To initiate a return, please contact us at:
support@vexaco.com

Once your return request is reviewed and approved, we will provide:

  • return instructions
  • return shipping details

⚠️ Items sent back without prior authorization will not be accepted.

Return Shipping

  • Customers are responsible for return shipping costs unless:
    • the item is defective
    • the item arrived damaged
    • the wrong item was sent

We recommend using a tracked shipping service. We are not responsible for items lost in return transit.

Damages and Issues

Please inspect your order upon delivery.

If your item is:

  • defective
  • damaged
  • incorrect

Contact us within 7 days of delivery at support@vexaco.com with:

  • your order number
  • description of the issue
  • clear photos of the item and packaging

We will evaluate the issue and provide an appropriate resolution.

Non-Returnable Items

Certain items cannot be returned, including:

  • personal care or hygiene products (once opened or used)
  • custom or personalized items
  • perishable goods
  • hazardous materials
  • flammable liquids or gases
  • sale items
  • gift cards

If you are unsure whether your item is eligible, please contact us before requesting a return.

Exchanges

We do not offer direct exchanges.

The fastest way to get a different item is to:

  1. Return the original item
  2. Place a new order once your return is approved

European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

The item must:

  • be unused
  • be in original packaging
  • include proof of purchase

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

  • refunds will be issued to your original payment method
  • processing time: up to 10 business days

Please note:

  • your bank or credit card provider may take additional time to process the refund
  • shipping costs are non-refundable unless required by law

If more than 15 business days have passed since your refund was approved, please contact us at:
support@vexaco.com

Chargebacks

Before initiating a chargeback, we encourage you to contact us at support@vexaco.com so we can resolve your issue quickly and fairly.

Contact Information

For all return and refund inquiries:

vexaco
📧 support@vexaco.com