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QUESTIONS BEFORE YOU START?
How long does shipping take?
Orders are processed within 1–2 business days and typically arrive within 5–10 business days. You’ll receive a tracking link as soon as your order ships.
What is your return policy?
We offer a 30-day return window from the date of delivery. If you’re not satisfied, simply contact our support team and we’ll guide you through the process — no hassle.
How often should I use the Aeterna™ mask?
For best results, use the mask 3–5 times per week for 10–15 minutes per session. Consistency is key to seeing visible improvements over time.
When will I start seeing results?
Many users notice improvements in skin tone and texture within a few weeks. More significant changes, like smoother fine lines and firmer-looking skin, typically appear after 4–8 weeks of consistent use.
What do the different light modes do?
Each mode is designed to target specific skin concerns — from supporting collagen production and improving skin tone to helping reduce blemishes. This allows you to personalize your treatment based on your needs.
Is it safe for all skin types?
Yes — Aeterna is designed with skin-safe, clinically studied wavelengths and is suitable for all skin types. The mask uses gentle, non-invasive light therapy with no downtime.
Can I use it with my skincare routine?
Yes. For best results, use the mask on clean, dry skin before applying serums or moisturizers, allowing your skin to fully absorb the benefits of the treatment.