Privacy policy

This Privacy Policy describes how vexaco (“we”, “us”, or “our”) collects, uses, and shares your personal information when you visit, use, or make a purchase from our website.

1. PERSONAL INFORMATION WE COLLECT

When you visit our site, we may collect certain information about your device, your interaction with the site, and information necessary to process your purchases.

a) Information you provide directly

We may collect the following information when you place an order, contact us, subscribe to emails, or otherwise interact with us:

Name
Billing address
Shipping address
Email address
Phone number
Payment details
Order details
Any information you provide in customer service communications

b) Information collected automatically

When you browse our website, we may automatically collect:

IP address
Browser type
Device information
Time zone
Pages viewed
Products viewed
Referring website
Interaction data, including how you use the site

2. HOW WE USE YOUR INFORMATION

We use your personal information to:

process and fulfill orders
provide customer support
communicate with you about your purchase
send marketing communications, where permitted by law or with your consent
improve our website, services, and customer experience
detect, prevent, and investigate fraud, abuse, security incidents, or illegal activity
comply with legal and regulatory obligations

3. COOKIES AND TRACKING TECHNOLOGIES

We use cookies, pixels, tags, and similar technologies to operate our website and improve your experience.

These technologies may help us:

remember your preferences
keep items in your cart
understand how visitors use the site
improve site performance
measure the effectiveness of advertising and marketing campaigns

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of parts of our website.

4. THIRD-PARTY SERVICES AND SHARING

We may share your personal information with trusted third parties that help us operate our business and website, including:

Shopify, to power our online store and process orders
Payment processors, to securely process payments
Shipping and fulfillment providers, to deliver your order
Google, including analytics and advertising-related tools
Meta, including Facebook and Instagram tools for analytics, remarketing, and advertising
email marketing and customer support service providers
professional advisors, regulators, law enforcement, or courts where required by law

We do not sell your personal information for money. However, some privacy laws may interpret certain advertising or analytics activities as “sharing” personal information.

5. HOW LONG WE KEEP YOUR INFORMATION

We retain your personal information for as long as needed to provide our services, fulfill orders, resolve disputes, enforce our agreements, comply with legal obligations, and maintain business records.

6. YOUR RIGHTS

Depending on where you live, you may have some or all of the following rights, subject to applicable law:

the right to access personal information we hold about you
the right to request correction of inaccurate information
the right to request deletion of your personal information
the right to withdraw consent where processing is based on consent
the right to object to certain processing activities
the right to request information about how your data is used or shared
the right to lodge a complaint with a privacy regulator or authority

To exercise any of these rights, contact us at support@vexaco.com.

7. CANADIAN PRIVACY RIGHTS

If you are located in Canada, we handle personal information in accordance with applicable Canadian privacy laws, including PIPEDA and applicable provincial privacy laws where relevant.

8. U.S. PRIVACY RIGHTS

If you are located in the United States, your rights may vary depending on your state of residence. Some states may provide rights to access, correct, delete, or opt out of certain types of data sharing or targeted advertising.

9. CHILDREN’S PRIVACY

Our website is not intended for individuals under the age of majority in their jurisdiction without parental or guardian involvement. We do not knowingly collect personal information from children in violation of applicable law.

10. DATA SECURITY

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

11. INTERNATIONAL AND CROSS-BORDER TRANSFERS

Because we may use service providers located in different countries, your personal information may be processed or stored outside your province, state, or country, including in Canada or the United States, where privacy laws may differ.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The updated version will be posted on this page with the revised effective date.