Shipping policy
At vexaco, we aim to deliver your order safely and efficiently. This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed.
Please note:
- Orders are not processed on weekends or public holidays
- During high-demand periods, processing times may be slightly extended
2. Shipping Destinations
We currently ship to:
- Canada 🇨🇦
- United States 🇺🇸
We reserve the right to limit or refuse shipping to certain locations if required.
3. Estimated Delivery Time
Estimated delivery time after processing:
- Canada: 7–15 business days
- United States: 7–15 business days
👉 Delivery times are estimates only and are not guaranteed.
Delays may occur due to:
- carrier delays
- customs processing
- high order volume
- weather conditions
- inaccurate shipping information
4. Shipping Rates
Shipping rates are calculated at checkout unless:
- a free shipping promotion is active
- a flat-rate offer is applied
5. Order Tracking
Once your order is shipped, you will receive a tracking number via email.
Please allow 2–5 days for tracking information to update after shipment.
6. Customs, Duties & Import Fees
For international or cross-border shipments, customers may be responsible for:
- customs duties
- import taxes
- brokerage fees
These charges are determined by your local authorities and are not controlled by vexaco.
7. Address Accuracy
Customers are responsible for entering a complete and accurate shipping address.
We are not responsible for:
- delays
- lost packages
- additional fees
caused by incorrect or incomplete addresses.
If a package is returned due to an address issue, additional shipping charges may apply.
8. Lost, Stolen, or Damaged Packages
If your order is:
- lost
- stolen
- damaged
please contact us within 7 days of delivery at:
Include:
- your order number
- description of the issue
- photos (if applicable)
We will investigate and provide an appropriate resolution.
9. Delivery Delays
We are not responsible for delays caused by:
- shipping carriers
- customs clearance
- weather conditions
- public holidays
- events beyond our control
10. Split Shipments
In some cases, your order may arrive in separate packages depending on product availability and logistics.
11. Risk of Loss
Once your order has been handed over to the shipping carrier, responsibility for the shipment transfers to the customer, to the extent permitted by applicable law.
12. Contact Information
For any shipping-related questions, please contact:
vexaco
📧 support@vexaco.com